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Home > Purchasing Policies

Purchasing Policies

WARRANTY

We guarantee delivery throughout Brazil or your money back. For your convenience, our products are delivered by the Post Office and as soon as the shipment is completed, the tracking link to follow the delivery is sent to the registered email.

 

The Tracking Code will be sent directly to the registered email within 10 business days (don't forget to finish your registration to receive the information).

 

Was there an unforeseen event and your order was not delivered? Leal Street guarantees a refund of the total purchase amount or the reshipment of a new product if the loss is proven.

 

DELIVERY TIME

Products that do not have the free shipping tag on the website are shipped within a maximum of 10 business days.

 

Products with the FREE SHIPPING TAG on the website, because they are so exclusive and rare in Brazil, we import them from outside the country. The estimated delivery time may vary between 7 to 20 business days.

 

All orders have a tracking link for you to follow the delivery to your address.

 

EXCHANGE AND RETURN POLICY

To request an exchange or return of the product, you must contact us via WhatsApp (-) or email (-) within 07 CALENDAR DAYS AFTER DELIVERY, informing the order number, the item you wish to exchange and the reason for the request.

 

After the procedure, within 72 business hours, we will return with instructions on how to proceed. For the product exchange to be accepted, the item must be sent in its original packaging, with all the items that were sent and in their original packaging, and without signs of use. Otherwise, we will not accept the return and the return shipping will be the responsibility of the buyer.

 

NOTE: If the request is not made within 07 days after receipt, the customer will lose the right to exchange or return.

 

Cancellation of the purchase must be requested within 24 hours after payment!

 

ADDITIONAL INFORMATION

The tracking code may take up to 10 days to update the information on the tracking website, and may show the message "Object not found". Due to the products being shipped by different suppliers, it is possible that one item arrives before the other. There may be a slight variation in color due to each buyer's monitor and screen, and also a difference of 1 to 3 centimeters in the size of the product.

 

We are not responsible for incorrectly registered addresses, being the registration of correct data.